Expero: A model to evaluate the quality of the learning outcome in higher technical education courses based on stakeholders’ expectations and perceptions

The book describes the first version of Expero model, derived from a two years European Project funded by LdV. The project results has been included in EU best practices and it reaches a 9/10 score by National Agency. The model aims to analyze the quality of the learning outcome in vocational education. It includes three level of stakeholders, internal, external and students. It approaches quality from the psychological point of view as a comparison between expectations and perception, where also school imagine has its relevance. The book dedicates a first part to the literature analysis of quality, exposing in depth also the psychological topics of Service quality, customer satisfaction, expectation and perception. The second part of the book describes the Expero model and the third part the data collected in the European schools in which it has been tested. The final part contains the evaluation of the model by external referees.