Analyzing and designing how service is provided to the customer in a sustainable supply chain in services is crucial. In this respect, there can be barriers to applying sustainable improvements due to regulations, practices and customer culture. This study is focused on finding the waste produced by the service of one of the biggest Payment Service Provider (PSP) companies in Iran to meet essential needs of the sustainable supply chain. It has been observed that using thermal papers causes environmental problems and even it is hazardous to mix them with normal paper wastes in the recycling process. Moreover, preventive maintenance of the thermal printers (PM) itself causes a huge number of unnecessary shuttles between the customers and service suppliers, which are a source of CO2 emission, traffic – especially in the capital – and high costs, related to maintenance, for the company. Each maintenance technician is responsible to check the machines in 900 different places (but in the same region) once a month. Thermal papers are the only reason of such waste; therefore, eliminating waste not only can be beneficial in terms of sustainability of the business, but it can also decrease the costs and increase the reliability of the service.

Providing Green Services – The Case Study of Thermal Paper Waste and Unnecessary Transportations in the Payment Service

ali aghazadeh ardebili
;
elio padoano;
2019-01-01

Abstract

Analyzing and designing how service is provided to the customer in a sustainable supply chain in services is crucial. In this respect, there can be barriers to applying sustainable improvements due to regulations, practices and customer culture. This study is focused on finding the waste produced by the service of one of the biggest Payment Service Provider (PSP) companies in Iran to meet essential needs of the sustainable supply chain. It has been observed that using thermal papers causes environmental problems and even it is hazardous to mix them with normal paper wastes in the recycling process. Moreover, preventive maintenance of the thermal printers (PM) itself causes a huge number of unnecessary shuttles between the customers and service suppliers, which are a source of CO2 emission, traffic – especially in the capital – and high costs, related to maintenance, for the company. Each maintenance technician is responsible to check the machines in 900 different places (but in the same region) once a month. Thermal papers are the only reason of such waste; therefore, eliminating waste not only can be beneficial in terms of sustainability of the business, but it can also decrease the costs and increase the reliability of the service.
2019
978-3-946856-04-7
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11368/2967741
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