Total quality management as a potential solution to risk management in low-level workers

Existing risk management tools are not sufficient to solve the problems related to uncertainty, especially when low-level workers are involved and complicated mathematical approaches are not suitable for solving this problem. This study identifies the risks associated with low-level workers and suggests Total Quality Management (TQM) as a systemic solution to face them, in order to reach the maximum efficiency in the workers’ activities; also, we investigate effective features of TQM in activity risk management. An interview has been done to study existing situation in industry and the results show TQM could be a reliable approach to manage low-level activity risks.